Refund & Cancellation Policy

Last updated: 18 October 2026

We want you to be happy with every order from ASL Kashmir. This policy explains how cancellations, returns and refunds work.

Cancelling an order

• You can cancel an order for a full refund any time before it is dispatched. Write to lonemusaib953@gmail.com with your order number as soon as possible.
• Once an order has been dispatched it can no longer be cancelled. You may still be eligible for a return or replacement as described below.

Damaged, defective or incorrect items

If your order arrives damaged, leaking, defective, or is not what you ordered, please contact us within 48 hours of delivery at lonemusaib953@gmail.com. Send your order number and clear photos (or a short video) of the parcel and the product. After we verify the issue we will offer a replacement or a full refund, whichever you prefer where stock allows.

Returns

Because many of our products are food items packed for freshness, we cannot accept returns of opened or used products, or change-of-mind returns on food items, for hygiene and safety reasons. Unopened non-food items in original condition may be returned within 7 days of delivery after you contact us for approval.

How refunds are paid

• Approved refunds are sent to the original payment method through Razorpay.
• We start the refund within 3 business days of approval. It usually reaches your account within 5–7 business days, depending on your bank or card issuer.
• If a payment was deducted but the order failed or was not confirmed, the amount is normally reversed automatically within 5–7 business days. If it is not, write to us with the transaction details.

Shipping charges

Shipping charges are refunded only when the order is cancelled before dispatch or when we sent a damaged or incorrect item.

Contact

Questions about a cancellation or refund? Email lonemusaib953@gmail.com.